Terms and Conditions of Sale

These General Conditions of Sale ("GCS") govern online purchases made on the website www.devidlabel.com.

The seller is:

M.A.R.E. SRL
Via Guglielmo Marconi 3
40122 Bologna (BO)
VAT number / Tax Code 03986981201
(hereinafter "Devid Label")

Users are invited to carefully read these GCS before making a purchase on the website.

1. Conclusion of the contract and delivery of products

Every order placed on www.devidlabel.com involves the conclusion of a distance sales contract between the customer and M.A.R.E. SRL.

By clicking on the "Buy" button, the customer places a binding order for the products contained in the shopping cart. Once the order is transmitted, Devid Label will send the customer an order confirmation email within 1 hour. The sales contract is considered concluded when the customer receives this confirmation.

If the customer does not receive any confirmation within the aforementioned period, the order shall be considered rejected and without effect.

For orders with advance payment, shipment will only occur after actual receipt of the full amount due, including any shipping costs. The customer is invited to make the payment within 7 days of receiving the order confirmation.

The buyer gives their prior consent to the possible assignment to third parties, in particular to Scalapay and Klarna, of pro soluto credits related to the payment of the purchase price.

In the event that the ordered products are not available for reasons beyond Devid Label's control, the customer will be promptly informed. In this case, Devid Label will not be obliged to deliver the goods and will promptly refund any sums already paid.

Devid Label is not obligated to procure missing products from other suppliers. The obligation to deliver only pertains to what is available in stock or already ordered from its suppliers.

If delivery times are expressed in working days, this means Monday to Friday, excluding public holidays.

2. Prices, shipping costs and delivery

The customer is required to pay the price published on the product page at the time of placing the order. All prices are to be understood as including VAT.

Shipping Italy

Orders shipped with InPost: always free
Orders over 70.00 € : free - home delivery
Orders up to 68.99 €:
- 4.90 € with Standard courier - home delivery
Express delivery: always 9.90 € with Premium courier

Shipping Europe

For orders over €149.00, shipping is free.
For lower amounts, the cost is calculated based on the destination country and shown at checkout.

Cash on delivery

Cash on delivery is a paid accessory service, with a flat fee of €6.00.

This type of delivery requires the customer to:

confirm address and availability by phone or email
prepare the exact amount in cash
be present at the time of delivery

If the customer is unreachable after the purchase, the order may be unilaterally canceled. In case of non-collection of goods, with consequent storage and return costs, Devid Label reserves the right to request payment of a penalty equal to €25.00.

Exchanges and returns Italy

For orders with a value less than €99.00:
- exchange: €7.90
- return: €9.90
For orders with a value greater than €99.00:
- free exchange
- free return

From May 31, 2024, in case of return of orders paid by cash on delivery, a voucher of equal value, valid for 6 months, net of any incurred expenses, will be issued.

Exchanges and returns Europe

For orders of any amount, exchange/return handling costs are €25.00 per leg.

Exchanges and returns rest of the world

For non-EU orders, please contact customer service at resi@devidlabel.com to find out the specific costs for the destination country.

Any subsequent size changes and/or further returns will always be subject to a charge and will be invoiced at €25.00, upon confirmation from the company.

Disadvantaged / remote locations

For certain destinations, additional shipping or return costs may apply. The customer will be informed before the order is concluded, where applicable.

Examples of remote national locations include:

smaller islands
lagoons
ZIP codes for mountainous areas not ordinarily served by express couriers

In such cases, any return or size exchange costs can be quantified at €19.00.

Modification or cancellation of an already processed order

All paid orders are processed as quickly as possible. If, after the transition from “payment accepted” to “shipped”, the customer requests cancellation or modification of the order, €5.00 will be charged for handling and shipping.

Non-compliant return

Devid Label reserves the right to withhold €25.00 per item in case of a non-compliant return, for example, in the presence of:

absence of protective bags
missing packaging
damaged garments
conditions that prevent resale of the product

3. Payments

Devid Label accepts various payment methods, including:

credit card
bank transfer
PayPal
Scalapay
cash on delivery
Google Pay
Klarna
Apple Pay
Shop

Devid Label reserves the right to refuse certain payment methods or to request others for specific orders.

The customer is responsible for any costs associated with the bank transaction.

4. Use of promotional vouchers

Promotional vouchers cannot be purchased, but are issued by Devid Label as part of promotional campaigns and are valid for a limited period of time.

Promotional vouchers:

can be used only once per order
cannot be used to purchase gift vouchers
may be subject to a minimum spending threshold
are not convertible into cash
do not yield interest
are not transferable to third parties
cannot be applied retroactively

Unless otherwise indicated, it is not possible to combine multiple promotional vouchers on the same order.

If, following a return, the final value of the order falls below the threshold required for the voucher used, Devid Label reserves the right to charge the original price of the products retained by the customer.

5. Use of gift vouchers

Gift vouchers can be purchased and used exclusively for the purchase of products, but not for the purchase of additional gift vouchers.

If the voucher value is not sufficient to cover the entire order amount, the difference can be paid using one of the accepted payment methods.

Gift vouchers:

must be used before placing the order
are not convertible into cash
do not yield interest

To check the balance or manage a gift voucher, the customer can access the "My account" section of the website.

6. Right of withdrawal

The customer has the right to withdraw from the contract without providing reasons, within 14 days of receiving the products.

The right of withdrawal is excluded for sealed products that are not suitable for return for hygienic reasons or health protection, once opened after delivery, such as cosmetic products for body care and beauty.

If the customer wishes to return one or more purchased products, Devid Label can arrange collection via its courier, without the need to print labels.

Information on the right of withdrawal

The withdrawal period expires after 14 days:

from the day on which the customer, or a third party designated by them other than the carrier, acquires physical possession of the goods
or, in the case of a multiple order with separate deliveries, from the day on which they acquire possession of the last good

To exercise the right of withdrawal, the customer must inform:

M.A.R.E. SRL
Via Guglielmo Marconi 3
40122 Bologna (BO)
E-mail: resi@devidlabel.com

The communication can be sent via an explicit declaration, including by e-mail. A standard withdrawal form can be used, but it is not mandatory.

If the withdrawal is sent via the website or by e-mail, Devid Label will promptly send a confirmation of receipt on a durable medium.

Effects of withdrawal

Following withdrawal, Devid Label will refund all payments received from the customer, with the exception of any additional costs related to particular shipments or deliveries outside Italian territory, within 14 days from the moment it is informed of the decision to withdraw.

The refund will be made using the same payment method used during the purchase, unless otherwise agreed.

The refund may be suspended until receipt of the goods or until the customer proves that they have returned the products, if earlier.

The customer is required to return the products within 14 days of communicating the withdrawal.

The products must be returned:

correctly packaged
in the original or equivalent packaging
complete with any accessories, instructions and documentation
with a document useful for identifying the order
without signs of use exceeding a normal product test

In case of loss of the original packaging, the customer must provide a suitable replacement to allow for the return.

The customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning.

The withdrawal will not be effective if the returned product does not meet the above conditions or if it falls within the exceptions provided by law.

Standard withdrawal form

The customer can exercise the right of withdrawal using the form available on the portal, or via any explicit declaration containing at least:

order number
address
any IBAN for the refund, if necessary

In case of order cancellation request before delivery, any bank fees incurred by M.A.R.E. SRL will not be refunded, as well as any ancillary costs incurred, for example for gift wrapping.

Returns must be shipped within 7 days of the return request and/or receipt of the waybill.

7. Refunds

Purchase receipts can be issued in electronic or paper format.

Refunds will be credited directly to the account or payment instrument used for the purchase:

for bank transfer payments, to the originating account
for payments via PayPal, credit card or Scalapay, to the relevant account or originating circuit

8. Customer service

For any information, the customer can consult the help page of the website or contact customer service.

9. Warranty for defects and non-conformities of products

Purchases made on Devid Label are subject to the provisions of the Consumer Code regarding legal warranty for defects and non-conformities of products.

The customer may therefore exercise the rights provided for by art. 130 of the Consumer Code within the terms established by art. 132 of the same decree.

These General Conditions of Sale can be consulted on the website www.devidlabel.com and can be saved or printed using the normal browser functions.

Order details and a copy of the General Conditions of Sale can also be archived by the customer via the automatic order confirmation email sent by Devid Label.

10. Applicable law and competent court

These General Conditions of Sale and sales contracts are governed by Italian law, with particular reference to the Consumer Code and Legislative Decree 70/2003 on e-commerce.

For any disputes, the customer may use out-of-court resolution procedures in accordance with articles 141 et seq. of the Consumer Code.

Devid Label guarantees its participation in an amicable settlement attempt possibly promoted before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Bologna Chamber of Commerce.

The customer also has the right to access the European online dispute resolution platform.

For any judicial dispute arising from these General Conditions of Sale or sales contracts, the Court of Bologna will have exclusive jurisdiction, without prejudice to the inalienable rights recognized to the consumer by current legislation.